When asked when the materials would deliver, my coworker said "should be half an hour"......"Should be" is a sometimes phrase. I called the delivery driver and he was still 2 hours out. Had I left it to chance the order would have been late, the customer would have been disappointed and my reputation would have been tarnished. Winners take action and don't leave things to chance.
• Plan/Do/Review
• Plan/Do/Review
